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NWE Contact Bar, in Montana dial 1-888-467-2669, in South Dakota or Nebraska dial 1-800-245-6977
 
small brand Our Response to COVID-19
 

NorthWestern Energy is prepared and we will continue to provide you with reliable, safe energy service as we all work together through this. We are working to support all the communities we serve in the collective efforts to prevent the spread of the coronavirus. As stewards of critical infrastructure, providers of energy service and members of the communities we provide that service to, our priority is the health and safety of our employees and customers.

Why are our walk-in offices closed?

NorthWestern Energy is a critical service provider and the health and safety of our employees who deliver safe, reliable energy to the communities we serve is our priority.

Our walk-in customer service centers are located in buildings where our line crews, supply teams and other mission-critical workers are based. NorthWestern Energy has procedures in place to reduce the chance of exposure and spread of COVID-19 among our employees, including having a lot of employees working from home to give safe space to those on site.

Our customer service associates who assist walk-in customers are ready to help, over the phone or by email (contactcenter@northwestern.com). Just give us a call. And stay safe.

Employees at NorthWestern’s full-service customer offices – located in Montana, South Dakota and Nebraska – can help you start, transfer or discontinue service; can send qualified personnel to your home for service-related issues; can accept and process cash payments; and can assist with questions regarding billing, payments, service calls, etc.

NorthWestern Energy has implemented a number of protocols to help slow the spread of the virus.>

If you're concerned about your ability to pay your bill, please contact us right away. 888-467-2669 in MT >
800-245-6977 in SD and NE >
You may qualify for the Low Income Home Energy Assistance Program (LIEAP), or Emergency Bill Assistance from Energy Share Montana.

While you're spending extra time at home, activate your My Energy Account to pay your bill online, view usage and sign up for e-billing.
How do I activate My Energy Account?
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Do your part to stop the spread of rumors with these facts compiled by FEMA.
 
 
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