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NWE Contact Bar, in Montana dial 1-888-467-2669, in South Dakota or Nebraska dial 1-800-245-6977
 

small brand A message from President and CEO Bob Rowe

 

Helena Office_Bob Rowe,Buck Bonser, Missy Klungland161215_MALEE_13NorthWestern Energy is prepared and we will continue to provide you with reliable, safe energy service as we all work together through this. We are working to support all the communities we serve in the collective efforts to prevent the spread of the coronavirus. As stewards of critical infrastructure, providers of energy service and members of the communities we provide that service to, our priority is the health and safety of our employees and customers.

NorthWestern Energy has implemented a number of protocols to help slow the spread of the virus.

  • NorthWestern Energy walk-in Customer Service Centers are temporarily closed and personnel who serve walk-in customers have been assigned other duties. All NorthWestern Energy facilities are closed to the public.
  • Our Customer Contact Center remains open 24/7 and can be reached at 888-467-2669 in Montana or 800-245-6977 in South Dakota and Nebraska. In order to keep our Customer Care employees safe, we have Customer Service Representatives operating from five locations and some home-based employees.
  • NorthWestern Energy voluntarily suspended service disconnections for non-payment, effective immediately, to help customers who may be financially impacted as the result of this outbreak. This suspension will apply primarily to residential customers and will remain in effect until further notice. You are encouraged to contact us if you are having trouble paying your bill.
  • NorthWestern Energy employees have been asked to not travel, and those who elect to travel are going into an mandatory 14-day self quarantine. Strict travel restrictions have been implemented.
  • Access to all NorthWestern Energy critical facilities is restricted to essential employees only. Employees in these facilities have been split into segregated work groups to avoid physical contact.
  • NorthWestern Energy is using technology for meetings and cancelling assemblies.
  • NorthWestern Energy has split work groups, instituted work-from-home for a large portion of its workforce and assigned separate shifts.
  • Field personnel are still performing operations and maintenance work, but extra social distancing protocol has been implemented. NorthWestern field personnel will not enter a customer home or business except in very limited circumstances. In an instance where an employee does need to enter a home or business, extra precautions have been implemented.
  • We are temporarily suspending Home Energy Audits.
  • Our number one goal during this uncertain time is to provide reliable service while keeping the public and our customers safe.
  • Thank you for your understanding and patience.

Our COVID response timeline from the May 2020 edition of Energy Connections:
COVIDTimeline_EnergyConnections

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